Add Row
Add Element
cropper
update
update
Add Element
  • Home
  • Corporate
August 17.2025
2 Minutes Read

Reclaiming the Guest Journey from OTAs: Strategies for Luxury Hotels

Reclaiming the guest journey from OTAs: Webinar promo with smiling host.

Unlocking the Guest Journey: A Transformative Approach for Hotels

Online travel agencies (OTAs) have long dominated the landscape of hotel bookings, presenting significant challenges for hotel operators seeking to maintain a connection with their guests. The upcoming webinar, Reclaiming the Guest Journey from OTAs, hosted by BHN editor Eloise Hanson in partnership with RexNexus, promises to offer invaluable insights aimed at reversing this trend. Scheduled for November 24th at 14:00 GMT, it invites hotel owners, C-suite executives, and technology providers alike to rethink their engagement strategies.

The Impacts of OTA Dominance

For many hotels, reliance on OTAs can feel like an inherent paradox: while OTAs enhance visibility and facilitate bookings, they often come at the expense of direct customer relationships. This relationship is pivotal in the age of personalized experiences, which luxury travelers come to expect. Nathan Mayfield, VP of Strategic Partnerships at ResNexus, will delve into how a strategic blend of targeted marketing and enhancing brand visibility can recapture the guest journey, fostering loyalty beyond the initial booking.

Understanding Traveler Behavior: The Key to Conversion

With an ever-evolving landscape of online travel choices, understanding current trends in traveler preferences is essential. Attendees will learn about important booking patterns and behavior analytics thanks to extensive insights drawn from industry data. This knowledge is crucial for designing experiences that cater specifically to affluent travelers, whether through curated hotel collections or exclusive boutique accommodations that offer something distinctive beyond the conventional.

Transforming Stays with Personalized Experiences

In today's hospitality climate, personalization is not merely a trend but a necessity. Techniques such as leveraging guest intelligence can turn one-time visitors into repeat patrons. As luxury hotels strive to become intimate, memorable spaces, providers must prioritize experiential offerings, from private villa stays to bespoke services that entice guests to invest in their journey.

Building a Sustainable Direct Growth Strategy

The shift towards creating a robust direct booking channel is paralleled by nurturing meaningful OTA partnerships. Attendees will explore balanced approaches to managing these relationships without compromising profitability or brand integrity. Secure partnerships while establishing brands in the minds of consumers reinforces a hotel’s reputation and enables control over their guest engagement processes.

Future Opportunities in Luxury Hospitality

The webinar discussions will uncover future trends in boutique hotels, revealing how the evolving landscape offers opportunities for growth and enhancement. With innovations in technology and communication, luxury hotels can position themselves as sought-after choices for discerning guests looking for unique experiences.

Take the Leap: Register Now!

If you want to stay ahead in the competitive world of hospitality, participate in this transformative discussion on reclaiming the guest journey from OTAs. Learn about the strategies you can implement right away to foster engagement and improve your hotel’s direct bookings. Join over 7,000 professionals who are already reaping the benefits of these valuable insights!

Exclusive Accommodations

Write A Comment

*
*
Related Posts All Posts
10.01.2025

The Hilton Porto Gaia Acquisition: A New Era for Luxury Hotels in Portugal

Update Strategic Acquisition in the Heart of Portugal In a move that signals confidence in Portugal's vibrant hospitality sector, investment firm EXTENDAM and hotel management company Highgate have joined forces to acquire the Hilton Porto Gaia. Nestled alongside the scenic Douro River, this five-star establishment opened its doors in 2021, boasting 194 rooms, including 47 opulent suites. This acquisition is not just about expanding portfolios; it's a calculated strategy to tap into the promising potential of one of Europe’s most dynamic markets. The Allure of Hilton Porto Gaia The Hilton Porto Gaia is more than just a hotel; it represents a full-fledged experience in luxury and comfort. With a fine dining restaurant, rooftop bar, wellness center, and comprehensive MICE facilities, it’s tailored for both leisure and business travelers. The property also features an impressive 350-seat auditorium, making it a prime choice for corporate events and gatherings. In an area renowned for its port wine, it significantly enhances the offerings available to affluent visitors seeking unique experiences. Environmental and Social Responsibility Further emphasizing its commitment to sustainability, Hilton Porto Gaia has received an A-rated energy certificate along with the Biosphere Responsible Tourism certification. This alignment with eco-friendly practices appeals to the growing demographic of environmentally conscious travelers looking to minimize their tourism footprint while enjoying luxury accommodations. For guests who prioritize responsible tourism, this commitment provides peace of mind and enhances the attractiveness of their stay. Local Revitalization and Economic Impact Vila Nova de Gaia, where the hotel is located, is currently experiencing a significant revival due to an influx of investment in tourism and infrastructure. The area's rich culture and vibrant atmosphere make it appealing not only for visitors but also for investors. With this acquisition, EXTENDAM and Highgate are positioning themselves not only as hoteliers but also as contributors to the local economy, creating jobs and encouraging further development in the region. Anticipated Growth in Hospitality As noted by Maxime Durand and Victor Burgund from EXTENDAM, the acquisition fits perfectly within their vision of investing in premium, well-located properties in growing markets. Porto's tourism has been on an upward trajectory, driven by a combination of breathtaking scenery, rich history, and modern amenities. With the Hilton brand’s recognition and the operational prowess of Highgate, the potential for further growth is substantial, promising an upscale experience that will attract high-end travelers from around the globe. Understanding the Market Dynamics The success of properties like Hilton Porto Gaia also lies in understanding market dynamics. The growing trend of luxury travel shows no signs of slowing down, especially among high-income individuals seeking exclusive experiences. Institutions now recognize the importance of adaptive strategies to cater to shifting consumer behaviors and preferences. Highgate, already well-established in Portugal with its portfolio of resorts and hotels, appears to be well-equipped to leverage this market knowledge. Future Predictions for Luxury Travel Looking ahead, the demand for luxury accommodations is expected to rise, particularly in emerging markets like Portugal. Travelers are increasingly drawn to boutique luxury hotels that provide personalized and memorable experiences, turning away from more standard hotel options. This market shift underscores the importance of unique offerings such as private luxury accommodations and eco-resorts, which cater to exclusivity and sustainability that discerning travelers now seek. Conclusion: The Dawn of New Experiences The acquisition of Hilton Porto Gaia marks a significant milestone that not only promises to elevate the travel experience for affluent visitors but also highlights a growing trend of investment and innovation within the hospitality sector. As EXTENDAM and Highgate embark on this journey together, they are not just managing a property; they are part of a larger movement toward creating exceptional and responsible luxury experiences in one of Europe’s most enchanting locales. Luxury seekers can expect more from this collaboration as the hotel continues to flourish within Porto’s upward momentum. For those looking to indulge in exclusive travel accommodations or planning a romantic getaway, Hilton Porto Gaia could soon become one of the premier choices among luxury resorts. Stay tuned for more updates on how the hospitality market continues to evolve, offering diversified options for discerning travelers worldwide.

10.01.2025

Unlock Luxury at Hilton Porto Gaia: A New Era for Affluent Travelers

Update Investing in Luxury: The Hilton Porto Gaia AcquisitionIn a strategic move that echoes the evolving landscape of luxury travel, EXTENDAM, an investment firm specializing in premium accommodations, and Highgate, a prominent hotel management company, have joined forces to acquire the Hilton Porto Gaia. This 194-room, five-star gem is not just an addition to their portfolios, but a beacon of what high-end hospitality offers in today’s vibrant tourism market.Located on the picturesque banks of the Douro River, the Hilton Porto Gaia presents not only luxury accommodations but also a showcase of modern amenities. Featuring 47 luxurious suites, a fine dining restaurant, a rooftop bar with stunning views, a wellness center, and comprehensive meeting facilities, this hotel exemplifies the sophistication expected by today’s affluent travelers.The Allure of Porto: A Transforming DestinationPorto, a city renowned for its rich history, vibrant culture, and globally celebrated port wine cellars, is undergoing a renaissance. The Vila Nova de Gaia area, where the Hilton Porto Gaia is situated, is experiencing significant redevelopment, positioning it as an emerging hotspot for travelers seeking both leisure and business opportunities. Beyond the aesthetic appeal, the property boasts an A-rated energy certificate and a Biosphere Responsible Tourism certification, highlighting the commitment to sustainable luxury—a significant draw for eco-conscious guests.Maximizing Potential: The Role of HighgateAs the hotel transitions under Highgate's expert management, stakeholders anticipate leveraging the existing strengths of the Hilton Porto Gaia. Highgate operates a diverse portfolio across Portugal, ensuring enhanced operational excellence that will maximize guest satisfaction and drive profitability. According to Nicholas Mellis, vice president of acquisitions at Highgate, this partnership signifies a commitment to innovation and unparalleled service in the luxury sector.Future Prospects in Luxury HospitalityThe Hilton Porto Gaia acquisition aligns with a broader trend where investors and hoteliers are setting their sights on well-located properties within dynamic markets. With touring in Porto on the rise, the hotel is perfectly positioned to capitalize on the increasing influx of affluent travelers seeking unique, high-quality experiences. This acquisition exemplifies a growing trend where luxury hotels pivot towards offering not just a stay, but a rich narrative through personalized experiences and high-end amenities.The Connection Between Hospitality and CultureFor luxury travelers, hotels have evolved beyond mere accommodation to become destinations themselves. Each element of the Hilton Porto Gaia, from its architectural design to its gastronomic offerings, tells a story. As affinity for immersive travel experiences rises, savvy travelers are seeking to connect with local culture through their choice of accommodations. This hotel’s location and amenities offer an authentic taste of Porto, blending luxury with local charm.Exclusive Experience: Engaging TravelersFor those considering a visit to Porto, engaging with the Hilton Porto Gaia promises an elegant escape with its respects to both functionality and luxury. Guests can indulge in winding river views, explore the local gastronomy through culinary experiences, or unwind in sophisticated settings designed for relaxation. This aligns with recent consumer trends emphasizing personalized hotel experiences among luxury travelers.Conclusion: A Call to Experience LuxuryThe acquisition of the Hilton Porto Gaia by EXTENDAM and Highgate marks a pivotal moment in luxury hotel investment, pointing to a flourishing future for hospitality in Porto. If you’re a discerning traveler seeking unique luxury boutique accommodations, the Hilton Porto Gaia offers a discerning choice. With world-class amenities and the allure of Porto, now is the time to book your stay and immerse yourself in an exclusive luxury experience like no other.

09.29.2025

Unlocking Luxury: Insights from the Urban Living Festival 2025 for Travelers

Update Insights from the Urban Living Festival 2025: A Growing Opportunity for Luxury TravelThe Urban Living Festival 2025 held in London gathered around 300 professionals from the hospitality, living, and flex workspace sectors, showcasing the dynamic interplay between urban living and luxury travel. Events like the 'Unlock the Neighbourhood' tours set the stage for discussions on the future of hospitality, specifically how brands can navigate a shifting landscape marked by economic fluctuations and evolving consumer desires.Luxury Hotels and Lifestyle Trends: What’s Driving Demand?The festival featured discussions on the economics of branded residences and the expansion of lifestyle brands within the luxury sector. Among the key insights shared, panelists highlighted that strong brand recognition plays a pivotal role in driving sales. This exclusivity allows luxury hotels—especially those offering unique guest experiences such as high-end hotels and luxury spa resorts—to capitalize on premium pricing. In the era of experience-driven tourism, brands with a robust identity that tailor their offerings to modern traveler’s desires will thrive.Emerging Markets: New Opportunities for Luxury AccommodationsDuring presentations, locations such as Cornwall and Edinburgh were spotlighted as burgeoning markets ripe for development within the luxury segment. These cities not only offer unique historical charms but also have significant appeal among affluent travelers seeking exclusive experiences. As luxury boutique hotels and eco-resorts carve out niches in these areas, the potential for market growth signals exciting opportunities for investors looking to develop luxury beach resorts or adults-only luxury resorts.Sustainability: A Cornerstone of Modern Luxury TravelOne of the defining topics raised was sustainability, underscoring its critical role in shaping the future travel landscape. With a growing number of consumers favoring brands that prioritize environmental responsibility, the hospitality industry is adapting. Sustainability is now a benchmark for luxury experiences, affecting the appeal of everything from luxury villas and resorts to private luxury accommodations. The presence of eco-resorts is becoming more prominent, reflecting the values of today’s equity-minded travelers.Economic Data: Current Trends in Luxury HospitalityIndustry experts presented vital data highlighting steady growth in Europe despite the surrounding economic headwinds, reassuring stakeholders about the resilience within the luxury sector. Consistent rises in room sales and global average daily rates indicate that exclusive travel accommodations continue to appeal to high-end clientele. Interestingly, luxury properties outperformed their economy counterparts, suggesting a consumer shift towards the secure, memorable experiences that only 5-star resorts can offer.Future Predictions: The Next Frontier for Luxury and HospitalityLooking towards the future, we can forecast that luxury hotels will increasingly integrate technology to enhance guest experiences, expanding upon the model of luxury boutique resorts where personalized services can differentiate them in a crowded market. Additionally, the blending of digital innovation with the traditional hospitality model will be essential as brands compete for attention in an oversaturated marketplace.Actionable Insights for the Luxury TravelerFor high-end travelers, understanding these trends can guide better travel choices. Seek out brands that not only deliver exceptional service but also align with sustainability values. Exploring local-led boutique luxury hotels or indulging in exclusive resort experiences will provide added layers of satisfaction and engagement.As the industry pivots toward new opportunities and consumer expectations, staying informed about trends emerging from events like the Urban Living Festival is crucial for discerning travelers aiming to enjoy the very best in luxury travel.

Terms of Service

Privacy Policy

Core Modal Title

Sorry, no results found

You Might Find These Articles Interesting

T
Please Check Your Email
We Will Be Following Up Shortly
*
*
*